Terms of Service

Updated on: 2023-10-04


Marketing Levels is an internet-based service provided to companies and individuals via subscription (hereafter referred to as "Marketing Levels Access"). Through Marketing Levels Access you can access courses, trainings and other content via streaming. For up-to-date information on Marketing Levels' available content, see the website www.marketinglevels.com (the "Website").

About Marketing Levels 

Marketing Levels Access is provided by Marketing Levels Sweden AB ("Marketing Levels," "we," or "us") with organization number 559352-0793.

Terms and conditions of use

These general conditions (together with the documents referred to herein) apply and are legally binding on all users of Marketing Levels Access. You must read and accept these terms and conditions before using Marketing Levels Access. By using Marketing Levels Access, you indicate that you accept these terms of use and that you agree to comply with them. If at any time you do not accept or are unable to comply with the terms and conditions, you are not entitled to use Marketing Levels Access. These terms and conditions may be referred to as terms and conditions of purchase or use, in which case they refer to the Marketing Levels Access General Terms and Conditions.

Use of Marketing Levels Access

Marketing Levels makes available a service called Marketing Levels Access. For customers who subscribe to Marketing Levels Access, the following applies:

  1. The user has access to Marketing Levels Access for 12 months.
  2. The user may carry out any number of training courses at Marketing Levels Access during the 12-month period.
  3. The user account is personal and cannot be transferred to another user.

You can access the Marketing Levels Access by

  • that you as a private individual subscribe to courses via Marketing Levels Access.
  • that your employer subscribes to courses through Marketing Levels Access
  • your employer takes out a subscription via a contract that regulates the duration, scope of the course and the period of notice.

Alternatively, you can access Marketing Levels Access as part of another service offered by Marketing Levels or its partners.

To access the Marketing Levels Access, you must:

  1. Be at least 18 years old to register a user account.
  2. Confirm that the personal or company data you provided during registration is true and correct and that you will notify us if your data changes at any time.
  3. Use Marketing Levels Access solely for personal use regardless of who has paid for Marketing Levels Access. Under no circumstances may Marketing Levels Access be used for any commercial purpose.
  4. Make sure you have access to a suitable mobile network and/or a broadband connection paid for by you or your employer.
  5. Not use Marketing Levels Access for any illegal or improper purpose, nor allow anyone else to do so.

Rights of private customers

For business customers, the agreement signed between Marketing Levels and the customer in connection with the order applies.

For private customers, Marketing Levels follows the customer's rights in accordance with the Distance and Home Sales Act (2005:59) and the E-Commerce Act (2002:562) when buying goods and services on the Internet. We follow the General Complaints Board's recommendations and if you wish to read more about your rights, you can visit the Swedish Consumer Agency's website www.konsumentverket.se.

Information under the GDPR

Marketing Levels will process your personal data. The main purpose of this is to enable us to fulfill our commitments to you as a buyer of our services.

For example, we use your personal identification number to provide you with diplomas from completed courses and to keep up to date with your contact details via the state's personal address register SPAR and other sources.

Our ambition is to inform and entertain you as a buyer and to provide useful and requested services. We therefore also process your personal data in order for you to receive relevant information, offers and interesting services from us.

Use of data for marketing purposes

Information that you directly or indirectly provide to us by using our services and offers may be used by us for example for direct marketing, which will then be sent to your e-mail address, via SMS or other function. By accepting these terms and conditions, you accept that we send such messages to you. You have the right to refuse such mailings, which you do by either sending an email to us at info@marketinglevels.com or using the reply function in the emails, SMS or other messages that we send to you.

Connection and equipment

Your ability to use Marketing Levels Access depends on having a computer/mobile/tablet with a system and connection. 

You agree that the availability of Marketing Levels Access may be affected by Internet congestion or by any other network, ISP, electronic, computer or other communications problem or failure and that Marketing Levels is not responsible for any failure to use Marketing Levels Access caused by such congestion, problem or failure.

Management of passwords and usernames

When you register, you must provide a username and a password. This may already be provided by your employer, if applicable. You must keep your password and username information confidential and not give it to any third party.

Your username and password may only be used by you and only on one device at a time. Marketing Levels may at any time, with reasonable notice, request that you change your password. You acknowledge that such change may cause a temporary interruption in your access to Marketing Levels Access.

If you suspect that someone else is using your username and/or password, you must notify us immediately and change your password. If Marketing Levels has reason to believe that the username and/or password has been disclosed to or otherwise misused by an unauthorized person, Marketing Levels has the right to immediately suspend and/or make Marketing Levels Access unavailable to you or to otherwise prevent further unauthorized conduct.


Our aim is to ensure that our services always work satisfactorily but www.marketinglevels.com is delivered as it is and with the quality it has. 

E-mail messages

Information and notifications from Marketing Levels will be sent to the e-mail address provided during registration. If you change your e-mail address, you must update your profile on the website without delay. Marketing Levels is entitled to consider the last e-mail address provided as the correct customer address.

Advertising and marketing

Marketing Levels is not an advertising website. Users of Marketing Levels Access authorize trainers to share where they work, what they do, books they have written, products they have developed, and their experiences. Similarly, users of Marketing Levels Access authorize the inclusion of brands, products, stories and commercials in their videos to reinforce or clarify messages. Users of Marketing Levels Access cannot in any way consider these products, messages or brands to be improper advertising.

Payment and delays

Contract customers are invoiced according to the content of the contract signed at the time of the order. Invoice purchases via the website are invoiced on a 30-day invoice and users of Marketing Levels Access have immediate access to it without waiting for payment.

Individuals and companies who have subscribed to Marketing Levels Access via the Marketing Levels or partner's website and have chosen card payment make their payment at the time of purchase, which is charged to the credit or debit card provided.


Fees for Marketing Levels Access are charged in accordance with the price list in force at the time. Prices are available on the website and may change from time to time, as notified to you in accordance with these rules. Except for your rights during the "Cooling Off Period", no fees paid are refunded and Marketing Levels does not make any refunds or credits for unused or partial use of Marketing Levels Access.

Changes to Marketing Level services

After notification by e-mail or publication on the website, Marketing Levels is entitled to make changes to Marketing Levels Access at its own discretion. 

As it is our policy to continuously improve Marketing Levels Access, changes and updates to the content (such as dropping or adding content, trainers or courses) and changes to the appearance of the website are not considered changes under this section.

Note that large corporate customers often have their own agreements with Marketing Levels that include a lock-in period and that what is agreed in a separate agreement takes precedence over the terms of the general terms and conditions.

Termination of Marketing Levels Access

Note that large corporate customers often have their own agreements with Marketing Levels that include a lock-in period and that what is agreed in a separate agreement takes precedence over the terms of the general terms and conditions.

If your termination does not fall within the cooling-off period described below, Marketing Levels will not refund any fees you have already paid or cancel any purchases made but not yet paid.

Termination of Marketing Levels

Marketing Levels reserves the right to terminate or suspend access to Marketing Levels Access at any time. If we terminate the agreement, you will either:

  1. have access to Marketing Levels Access (for the remainder of your current availability period), or
  2. have access to individual Service(s) that you have already purchased via a Single Payment for the remainder of the Marketing Levels Access validity period.

If the dismissal is due to:

  1. unauthorized or suspected unauthorized use of Marketing Levels Access
  2. failure to comply with these general conditions
  3. delay in payment by more than 10 days after the due date

Marketing Levels shall be entitled to terminate Marketing Levels Access with immediate effect and the remaining fee(s) shall become immediately due and payable to Marketing Levels.

Private individuals' right of withdrawal and cooling-off period

If you, as an individual, have just signed a contract with Marketing Levels for the use of Marketing Levels Access via the Internet and you have changed your mind about Marketing Levels Access, you have the right to cancel it and receive a full refund within 14 days of purchase. When you purchase one or more Services, the cooling-off period will take effect once you have received confirmation of the purchase. However, please note that if you log in to Marketing Levels and activate one or more Services, such as viewing a course section or similar, within the cooling-off period, you are no longer entitled to cancel your purchase and receive a refund. To cancel your purchase and activate the cooling-off period, please send an email to customer service at info@marketinglevels.com.

Intellectual property rights

All content from Marketing Levels Access is protected by Swedish and international copyright law. All copyright and other intellectual property rights in material or content forming part of Marketing Levels Access are owned or licensed by Marketing Levels. Marketing Levels grants you a non-exclusive, non-transferable and limited license to use such rights only for private or personal use, not for any commercial purpose. You may use your license privately or in your professional role provided that you do not

  1. copy, publish, reproduce, rent, post, broadcast, distribute, transmit or make available to the public the contents of Marketing Levels Access or authorize any other person to do so,
  2. downloading, forwarding or sharing any of the content from Marketing Levels Access, accessing the content from any device not registered by you or charging a fee for viewing Marketing Levels Access,
  3. bypasses, modifies, removes, derives the structure of or reconstructs, creates derivative products, disassembles, modifies Marketing Levels Access or otherwise tampers with any security feature or encryption or other technology or software that is part of Marketing Levels Access.

No ownership or other right in Marketing Levels Access or any of its content is given or otherwise transferred to you. Violation of these provisions and intellectual property rights will always be considered a material breach of these general terms and conditions, giving Marketing Levels the right to immediately close and/or make Marketing Levels Access unavailable to you or otherwise prevent further unauthorized conduct. Please note that business customers may have signed other terms and conditions in their agreement and that these take precedence over the general terms and conditions.


You must not attempt to circumvent Marketing Levels Access's security system or attempt to test Marketing Levels Access's security. You may not use Marketing Levels Access in any manner that could damage, disable, overburden, impair, or interfere with any other user's use of Marketing Levels Access. This includes sending or posting any material that contains software viruses or any other computer code, files or programs designed to damage, interrupt, destroy or limit the functionality of any computer software or hardware or equipment directly or indirectly connected to Marketing Levels Access.

You must not attempt to gain unauthorized access to any computer system, network, content or information comprising the Website, Marketing Levels Access or the system on which Marketing Levels Access is based. Nor may you attempt to gain access to any material or information that is not intentionally made available or accessible through Marketing Levels Access.

Violation of the above shall always be considered a serious breach of these general terms and conditions, which entitles Marketing Levels to immediately close and/or make Marketing Levels Access unavailable to you as a user or otherwise prevent further unauthorized conduct.

Liability of Marketing Level

Marketing Levels Access is provided on an "as is" and "as available" basis and we make no warranties or representations as to the accuracy or completeness of the content, information, Marketing Levels Access or other materials provided on or through Marketing Levels Access. To the fullest extent possible, Marketing Levels makes no warranty or representation, express or implied, as to the functionality, availability, quality, usefulness or safety of Marketing Levels Access.

In no event shall Marketing Levels, its affiliates, officers, directors, employees, speakers, licensees or third parties be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use Marketing Levels Access or any third party service accessed through the website or Marketing Levels Access. Nothing in these rules limits our liability for death or personal injury caused by our negligence, fraud or any other cause which we cannot exclude or limit by law.

Compensation obligation

You agree to indemnify and hold Marketing Levels, its subsidiaries, partners and affiliates and each of its directors, officers, agents, speakers, contractors, partners and employees harmless from any and all losses, damages, claims, costs and expenses including legal costs arising out of or in connection with any breach by you of these Terms and Conditions and any violation of any law, regulation or third party rights.


We process information about you in accordance with our privacy policy. You consent to such processing by using the website or Marketing Levels Access.

Links from the website

When using the website, it may include links to other websites provided by third parties. Marketing Levels has no control over the content of these websites and accepts no responsibility for any loss or damage that may arise from your use of them.

Dispute, court and applicable law

These Terms of Use and any dispute or claim arising out of or in connection with their content or creation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Swedish law. If a dispute arises between Marketing Levels and the user, the parties shall first try to resolve the dispute by mutual agreement. If the parties cannot agree, the dispute shall be subject to simplified arbitration.

Marketing Levels reserves the right to change and update the terms and conditions.
change or make additions to the general terms and conditions at any time by amending the terms and conditions on the website.

Marketing Levels recommends that you keep yourself updated by regularly visiting the website. In the event of any material modification/addition that reduces the range or functionality, you will be notified by e-mail or publication on the website at least 30 days before the modification/addition takes effect. In the event of such modification/addition, you may terminate the agreement on the date the change becomes effective, provided that the change is not clearly beneficial to the end user or employer and that Marketing Levels receives your notice of termination in advance. If you do not terminate the agreement as stipulated above, you will be deemed to have accepted the change/addition.

Transfer of use and subscriptions

The agreement is only valid for individual users or companies and employees of companies that are customers of Marketing Levels and you may not transfer this agreement or any part of it to a third party. Marketing Levels is always entitled to assign this agreement or a part thereof to a third party.

Full agreement

These General Terms and Conditions together with the Marketing Levels Privacy Policy constitute the entire agreement between you and Marketing Levels and supersede any prior written or oral agreement regarding the content of these agreements. For companies that have entered into a separate subscription agreement for Marketing Levels, this separate agreement shall be deemed to take precedence over the general terms and conditions in the event that these two agreements are incompatible.

Force Majeure

Marketing Levels shall have no liability to you for any failure of performance or unavailability of, or error in, the Website or Marketing Levels Access or delay in complying with these Terms and Conditions where such failure of performance or unavailability or error is caused by something reasonably beyond our control.

Invalidity of the provision

Should any provision of this Agreement be held invalid or unenforceable, that provision shall in no way affect, invalidate or render unenforceable the other provisions of this Agreement and the application of that provision shall be enforced to the extent permitted by law as closely as possible to the spirit of this Agreement.